Amazon Is Hiring-Work From Home Job
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DESCRIPTION
The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners – Buyers, Brands, Vendors, Sellers, and Employees – in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
Key job responsibilities
Key job responsibilities
Roles and Responsibilities:
This includes, but is not limited to:
• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools
• Documents their actions by providing detailed annotations
• Communicates with external customers via phone or email during the investigation process
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
• Understand the issue and make best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards
We are open to hiring candidates to work out of one of the following locations:
Virtual Location – TS
BASIC QUALIFICATIONS
– Speak, write, and read fluently in English
– Experience with Microsoft Office products and applications
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
– Demonstrated problem solving and analytical skills
– • Proven ability to work productively and efficiently in an independent setting
– • Proven ability to clearly communicate with managers and associates at all levels
– • Global perspective and solid understanding of business objectives
– • Excellent attention to detail and work with the highest level of accuracy Additional Information: Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3-4 months’) Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months).