Any Graduate Freshers Can Apply – Work From Home/Office Job
Salary: Rs.35000 Per Month
Customer Success Representative
Table of Contents
What You’ll do?
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
- Communicating with customers through various channels. Where possible create templates to be more effective.
- Acknowledging and resolving customer complaints.
- Complete understanding of products inside and out with ability to train the juniors
- Keeping records of customer interactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
What You’ll Bring?
- 0 – 1.5 years of customer service experience in handling US clients
- Willing to work in Night Shift.
- Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.
What You’ll Get?
- A journey to create an AI-powered bank.
- An opportunity to work with A+ team in a fast-growing global startup.
- As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
- Building new processes and structures from the ground up