C2B Calling profile Work from home Job
CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. More recently Cars24 have raised ~US$450m in funding at a US$1.8b valuation. Australia, along with the Middle East and SouthEast Asia are priority markets for 2021.
Responsibilities
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Requirements
Basic knowledge of cars is an added advantage
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Problem-solving attitude
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Customer-oriented mindset
BSc/BA in Business Administration or similar field
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Responsibilities
Understand customer needs and develop plans to address them
Identify key staff in client companies to cultivate profitable relationships
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Benefits
Competitive pay: full-time salary at market rates, above award
Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars
Amazing people & network. You are not alone – we keep standards high for anyone who joins us here. Be a part of a fun, energetic team with a “can-do” attitude
I need a job it’s very important to me