Ebay Is Hiring-Work From Home Job
- Conduct in depth case reviews to promote safe and compliant trading on the site.
- Use filters, member reports and account reviews to make informed decisions on each case.
- Identify trends and provide feedback to your leadership.
- Provide feedback on filter performance to LVIS and other support teams.
- Handle appeals through multiple channels for actions taken across assigned work types.
- Handle escalations as needed per request of leadership.
- Respond to appeals or manage customer inquiries through email channels.
- Conduct outbound phone calls or otherwise reach out to the customer as part of your case review.
- Coach customers on how to be more successful on the site through phone or email channels.
- Educate customers on the regulatory requirements behind actions of the company.
- Responsible to make sure work is completed within Service Level and actively drive improvement.
- Able to gather data using internal and external tools then interpret to assess risk.
- Available to adjust schedule hours based on business needs.
- Business minded. You can see trends, opportunities and can multi-task.
- Great at managing your time.
- Excellent at communication – both verbal and written.
- Great at problem solving.
- Courteous and professional in your engagement with customers, co-workers and Business Units.
- Proactive and suggest workflow enhancements.
- Assigned to projects and initiatives as they arise.
- Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into your decision making.
- Comfortable working escalations based on your knowledge and proficiency.
- Dependable – you have an established sense of urgency and follow through.
- Adaptable and work under general supervision with the ability to stay self-motivated.
- Comfortable working directly with management and leaders inside and outside of
How to apply
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