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Quality Specialist Job – Any Graduate Freshers Can Apply

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Quality Specialist Job – Any Graduate Freshers Can Apply

Salary: 57000 Per Month

Location: Bangaluru

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PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits – Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program – Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support – Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits – Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits – Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  • Other Benefits – Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy

A CX Quality Specialist will help transform PhonePe’ s Customer Experience and Operations through education, empowerment, and coaching of support representatives (in-house and vendor partners). Achieving best-in-class quality in Customer Experience at scale is the primary goal of this role.

  • Interpret and implement Quality Assurance/Quality Management programs
  •  Evaluate adequacy of existing Quality audit framework and apply/recommend continuous improvement techniques to maintain best-in-class Quality Management process.
  •  Perform Quality audits and devise procedures and directions for recording and reporting this data
  • Adept knowledge of Coaching and Mentorship skills and the ability to be able to trickle this down to the customer support teams (in-house and vendor partners)
  • Ensure smooth change management and knowledge transfer across all Customer Support teams (in-house and vendor partners).
  • Derive themes and insights basis audits completed that can translate into actionable process improvement items
  • Collaborate with internal and external stakeholders to drive customer effectiveness and operational efficiency
  • Partner closely with the Training, Content Strategy and Process Design teams to identify knowledge/skill

How to apply ?

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