Rackspace Is Hiring – Work From Home Job

Performs most reception area duties in addition to word processing and cleric tasks, as needed. Receives incoming calls, takes messages, accepts deliveries, and greets visitors.

Careel Level Summary
• Works under close supervision, detailed instructions on work.

Key Responsibilities
• Answers incoming phone calls in an efficient and professional manner. Acts as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals. Maintains a neat and organized reception area. Periodically assists with light word processing or other clerical duties during slow periods.

Knowledge
• Basic reception skills including call reception, message taking, delivery acceptance, and visitor greeting. Outgoing personality with a professional appearance and demeanor. Ability to communicate technical information and ideas for others to understand. Capacity to work successfully in small groups while promoting inclusiveness. Ability to stay organized.

Education
• High school diploma or equivalent required

Experience
• 1 to 2 years of receptionist/phone console experience

Physical Demands
• General office environment. Moderate levels of stress may occur at times. May require long periods sitting and viewing a computer monitor. No special physical demands required. Schedule flexibility to include working a weekend day regularly and holidays as required by the business for 24/7 operations. Occasional travel, less than 10%.

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