Tide Is Hiring – Work From Home Job
12th Pass Can Apply
Salary: Rs.30000 Per Month
WFH Setup Given By Company
What we’re looking for:
As a Plus/Pro Accounts Support Specialist at Tide and part of the Plus/Pro Accounts team, you will be dedicated to providing first-class service to our paid accounts members. You will manage, maintain & nurture relationships. The goal: to generate revenue for Tide and add value for our SMEs. We want to become the most loved go-to business banking app for SMEs. You will be required to work on shifts and weekends on a rotational basis.
As a Member Support Plus Associate you’ll be:
With the role being in direct contact with our members, you will:
Identify pain points and address their needs & requirements within the scope of what Tide can deliver or fast track admin/requests for members where possible
Become a brand advocate for Tide by working closely with the other Plus/Pro team members in optimising & developing the proposition of the plan
Aim at building and maintaining relationships with our Plus/Pro members by giving them first-rate service
Be data-driven to monitor existing usage and identify new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what’s happening in the industry
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What makes you a great fit:
You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
You are data literate
You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
You have experience with MS Office (mostly Excel)
You are upbeat and energetic and possess solid problem-solving skills
You have robust communication with the customer and back to the business
You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams
It would be really nice if you have:
Experience in Fin-tech, a start-up or a fast-growing tech company
Experience using Looker and/or Zendesk
Experience working in subscription and/or app-based business models
Experience with membership programmes
Background working in a customer services support function
Analytics knowledge to understand member plan usage and optimization
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What you’ll get in return:
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:
Competitive salary
Self & Family Health Insurance
Term & Life Insurance
OPD Benefits
Mental wellbeing through Plumm
Learning & Development Budget
WFH Setup allowance
25 Annual leaves
Family & Friendly Leaves
How to apply?
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