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Uber Is Hiring – Social Customer Care Job

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Uber Is Hiring – Social Customer Care Job

Social Customer Care Job

Any Graduate Freshers Can Apply

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Hyderabad, Bangalore Mumbai, Gurgaon

Salary: Rs.35,000 Per Month

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What You’ll Do (Job Responsibilities)

Work in partnership with the Global SORT Lead to maintain and elevate Uber’s Sprinklr environment and ensure the SORT team can continuously increase performance.

  • Run the Sprinklr Uber social care platform end to end
  • Inclusive of configuration designs, gap identification, reporting needs, workflow fixes, implementing new features, adjusting rules, etc.
  • Lead the relationship with Sprinklr to drive platform efficiencies, break-fixes and new features
  • Oversee the work delivered from Uber’s internal tools support team, and in partnership with our consultant, upskill them to take on more responsibilities (e.g. Sprinklr reporting capabilities)
  • Work with regional teams to properly address their Sprinklr needs (reporting, widget updates, workflow ideas, new features, rule tweaks, break-fixes, etc.)
  • Lead implementation of all new Sprinklr tool updates (new rules, workflows, reporting dashes, etc.)
  • Lead reporting needs between Sprinklr and Uber teams (A&I, regional program teams, etc.)
  • Work in partnership with the Global Head of SORT to use our existing consultant to:
  • Strengthen Uber’s Sprinklr environment
  • Create best-in-class trainings / practices to enhance our internal teams capabilities

Basic Qualifications

  • Strong experience in Sprinklr
  • Design, configuration, troubleshooting, break-fixes, rule building, optimizations, workflow updates, new feature launches, etc.
  • Strong tooling and technical skills
  • Strong analytical and data skills
  • Stakeholder management skills with internal and external partners

Preferred Qualifications

  • Ability to work well under deadlines and juggling multiple priorities
  • Strong experience with social media technology
  • Excellent written and verbal communication skills
  • Ability to work well on solo projects and as a part of a team

How to apply ?

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