Work From Home Job – Undergraduate can apply
Table of Contents
GENERAL DUTIES & RESPONSIBILITIES:
1. Provides customer support by email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
2.Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
3. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
4. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
5. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
6. Updates customer information and ensures accurate entry of contact information.
7. Meets standards of job, such as quality standards, adherence to schedule and average handle time.
8. May provide guidance and/or mentoring to less experienced Customer Service Associates – Consumer.
9.Other related duties assigned as needed.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
• Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
Any Graduate / undergraduate can apply.
Any fresher/ Experienced can apply
Candidate should possess excellent written skills.
Candidate should be ok with Rotational shifts and Hybrid mode of working!
Current Location should be Delhi/ NCR or Gurgaon (hiring Zone) No Out of station candidates are considered
Also read – Work From Home, Duckcreek company