Business Technical Advisor Job-Work From Home Job

Description

Here’s what we do and why we do it

Simply put, we will work together to simplify businesses’ IT with cloud technology so they can focus on what really matters, making people’s lives better. Discover how we do that here:

Here’s how you will contribute to the success of the company

Member of the M365 Support department, reporting to a support lead and working out in one of our modern offices, you will provide high-quality technical support by offering the best customer service in the industry to our clients in more than 100 countries worldwide. You will be responsible for the overall customer experience and take care of technical issues related to our Microsoft products and services, notably Office 365.

Here’s what your day-to-day will look like in this role

• Assist and provide technical support by phone, email or chat;
• Analyze and resolve technical issues related to our Microsoft products and services, notably Office 365;
• Lead customers through service configurations;
• Provide a very high customer service level;
• Deliver and follow up on problem resolutions and customer satisfaction;
• Proactively and comprehensively document customer issues in ticketing systems;
• Carry out all other related tasks per the job’s evolution and departmental needs.

Here’s what you need to have and master to get the job

• Degree in computer science (an asset) or a strong interest in IT;
• Experience in customer service is essential;
• Excellent English skills, both spoken and written are essential;
• Knowledge of Office 365 or Microsoft 365 (basic knowledge of Windows applications.

* Must be available to work EST hours: 6AM to midnight

* Must have high-speed internet at home (will be tested)

If you have these skills, you will fit right in with us

• You have the ability to vulgarize technical concepts and are result-oriented;
• You provide quality customer service with excellent communication skills;
• You like to analyze and are good at solving problems;
• You are a fast-learner, organized, resourceful and autonomous;

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at heart of our actions
• Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

How to apply

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